Customer Testimonials
Made appointments for service. Dropped my car off and received no communication. I had to call for updated. They had my vehicle for a week and had not entered it into service until I called days later. This happened multiple times. I will now go to another dealer for service and purchases.
The staff in the service area is friendly and very helpful. Dylan was courteous and helped me get my car checked in for service. The service was done quickly and Dylan walked me to my car to verify that everything had been done.
Great service. Travis was great . Would definitely recommend. He was attentive to detail and got us taken care of.
Very friendly, , professional courteous. No long wait.periods Very clean waiting area & concern, and reasonable for a dealership
Exceptional service. Stephen went above and beyond for us. Super smooth transaction. Could not be happier.
Quick and courteous very friendly Except this stupid app won’t let me just leave a short review
Armando was very helpful in the buying process. He stayed in close contact with me
From a purchasing experience this was a great dealership to do business with. I had a veteran salesperson with a wealth of knowledge. No pressure what so ever and very responsive.
Edgar my service advisor real professional and very helpful. He went the extra mile to explain the needs on my vehicle
Was an awesome experience! Great service! Great people and wasn’t there long before driving away in a new automobile. Highly recommend Dylan and Legacy Chevrolet
Friendly and helpful service task employees with quick service and all services were explained clearly! Thank you
Our sales guy was very nice and lots of fun to talk to knew everything about the truck.
Always an awesome experience with Legacy Chevrolet. Only downside was it took 6 days to get to diagnostic of car which was not there fault. Just alot of work in service dept, second was the wait for the part again not there fault. Happy with Dan and his expertise. This is why i keep bringing my Caddy to them and not somewhere else.
I would have gave a 5 but this was the 2nd time I had my car in for the same thing.
Great professional service and nice turn around was very pleasant. We will be back. Thank you
Of all the vehicles I have bought, this was the easiest and smoothest transaction. I filled out a pre approval on line and the next morning received a call and by the end of the day, I was coming home in my new car! I felt zero pressure during the entire process and would 100% recommend this dealership to anyone! Just be sure you ask for Coach, he’s the best!
Our shopping experience at Legacy was top notch from start to finish. Our salesman, Lance, greeted us upon arrival and was very knowledgeable. He worked to answer all questions and was not a pushy salesman, which was appreciated. We highly recommend Legacy to anyone looking for a vehicle. The dealership was clean and all staff were friendly.
Create Service a dedicated team, and people that know what they're doing. And all-around great experience
Thank you so much! Great work to all of you. I so appreciate you all
Have purchased cars in 15 states and your service is the by far. Would buy my next car based on your service
Easy, no pressure and honest experience. I would definitely recommend this dealership to friends and family.
Armando, provides great service and is a go getter. Will do anything to help a client.
Thad Trobar, service advisor, was phenomenal when handling a recall on my vehicle. He made sure I was covered with a loaner and kept me informed throughout the process.
The windshield washer reservoir was not topped off, which makes me wonder if they checked the other fluids as well. If they have discontinued this service, then it would have been nice to tell me.
This was my third new car and I have to say that my experience at Legacy Chevrolet in Waxahachie was the best experience ever!
We bought our 2014 Buick Lacrosse from the previous owner of this dealership new and have continued to have it serviced with Legacy because we have always been very happy with the courtesy and timely manner.
Had a very good time buying a car. Can not say that very often. I will continue doing business with them as I have for the last 20 years or so.
There is no better chevrolet gmc, north of Waxahachie. I have tried others, but will never go them again, that us why I keep returning to Waxahachie.
Generous and informative and very patience and I would also say he was courteous. Thanks
Easy to make appointments with timely work completed. Courteous and friendly staff. Nice facility and comfortable waiting area.
Great service, Edgar was knowledgeable about the recall issues. He made me feel welcomed. Will use Legacy again!
Excellent service, and the employees showed their concern for us. Dylan Harrison explained everything very well.
I purchased three cars from Carlisle Chevrolet before it was sold. I was concerned that i would not get the same great service but I was wrong. I bought a 2025 Chevy Blazar and salesman James Water was amazing! He took time with us and was very knowledgeable!! He went out of his way to help us in any way he could! We had just come from a different dealership and we were so happy how everything went so smooth and easy! Highly recommended James Water as your salesman and Legancy Chevrolet GMC in Waxahachie, Texas Stan and Deborah Winters
I purchased a 2017 Jeep Grand Cherokee in November 2024, and shortly afterward, the check engine light illuminated. In December 2024, I discovered that the transfer case was faulty, which led to my vehicle being in the shop for the entire month of January 2025. Now, in March, during a routine oil change, I found out that the transfer case is still leaking. Additionally, I was informed that there is a significant amount of rust underneath the vehicle, which prevents them from performing a brake flush. When I brought this to the attention of the sales manager, he dismissed my concerns by saying, 'It'... Read More DealerRater - Mar 2, 2025
Overall this was a great experience. I am really glad I came to Legacy Chevrolet in Waxahachie to buy my next new car. I will be back!
Lance was great and easy to work with. Down to business and not pushy. Great place to buy a vehicle.
Excellent service. Issue was resolved. Will definitely use in the future and recommend to friends.
It took a little longer than I expected but it was all good! Great service writer and keep up with process. Thank you Mr. Hughson
The service team is very efficient. Edgar, Dylan, and all the service team are kind and courteous. We have been very pleased.
Easy to make an appointment. Not a long wait . They get my vehicle in and out
I received great service. I can't remember his name but he is an excellent employee.
Friendly, honest dealership that I would not hesitate to use again. Sales and finance teams are excellent.
Friendly helpful personal attention from the owner trustworthy information informed my decision pleasant waiting area
A Month-Long Nightmare: 2010 Silver Ford F150
Within a mere month of purchasing this truck, it began to exhibit severe mechanical issues. The vehicle experienced violent shaking and misfires across all cylinders, ultimately leading to a catastrophic engine failure.
Despite numerous attempts to contact the dealership for assistance, our pleas have been met with indifference and neglect. Promises of follow-up calls have been repeatedly broken, leaving us frustrated and stranded.
It's disheartening to realize that the dealership's insistence on a pre-purchase waiver speaks volumes about their lack of integrity. This incident serves as a stark reminder to exercise extreme ... Read More DealerRater - Dec 3, 2024
If you're shopping online, don't bother with this dealership. I inquired about a pickup on Thursday (mid-morning) and sent pictures and information about my trade-in. After texting and calling numerous times trying to get some progress, I still have no numbers from them as of Monday morning. When I spoke to Dylan again, his response was that they're busy and not interested in sending numbers when I might go somewhere else to shop. He also said that onsite customers come first, which is a little hard for me since I'm four hours away, which I told ... Read More DealerRater - Nov 18, 2024
We were immediately greeted by Randy, our sales person. He was extremely helpful in helping us find the right vehicle. We were very impressed by his professionalism, knowledge and friendliness. Made the process move along without much delay.
I had an incredibly frustrating experience with this dealership that left me feeling completely disrespected. After negotiating a deal and coming to an agreement, I bought a non-refundable one-way plane ticket to finalize the purchase. Few minutes after confirmation of my travel with sales person (George Reynolds), I was shocked to learn they sold the car to someone else!
The used car sales manager was extremely rude during our negotiations, showing a complete lack of integrity. To make matters worse, George Reynolds, the salesman, denied giving me additional money off, despite our agreement. I was still willing to proceed with ... Read More DealerRater - Sep 28, 2024
My salesman Henry was great from start to finish. Detail shop needs to uo their game; my vehicle was a givren a quick wash, that was it. Interior was covered in greasy smudge & fingerprints, no surface was cleaned. I sat 5 ft from sales mgr for 45 min & he never greeted me or thanked me for coming 3 states away; not very appreciative considering the numerous dealerships between my home & Waxahachie, TX I could have purchased from!!!
Excellent customer service! Edgar and his team are the BEST! In addition to being quick, Edgar checked out a couple of other things for me, and suggested when I should come back when I had more time. He showed me where the sensor was for my trunk lid, since I've found it only twice since I've had my Envision.
Great customer service throughout from the General Manager on down. Reggie Williams Air Force Command Chief (ret)
On Sunday August 25 I scheduled a service appointment online for Wednesday August 28. In my comments, I let them know that I would need a vehicle to use while mine was left with them. Legacy Chevrolet never contacted me about the appointment to confirm anything. On Wednesday morning, I took it upon myself to call the service department to make sure I would have a vehicle to return to work in. Just as expected, due to the lack of communication on their part, they told me they did not have a vehicle available for me to use while my vehicle was ... Read More DealerRater - Aug 28, 2024
Great experience from start to finish. Aubrey Kincaid has been top notch with all aspects of the sales process. The two salesmen Steven and Brooks were also very helpful through the entire process. Financing was seamless as well.
Edgar in the service department was great to deal with, he kept a line of communication open with me throughout the repair. First dealings with them since the changeover was a little leary but left satisfied.
Service department understands what it means to make an appointment and honor an appointment made through courteous and quick service and communication with the customer.
I had my truck serviced for oil change and tire rotation, that part was done in a reasonable time. But once again my truck was returned to me with hand prints on my door and hood. I was told back in January that this would not happen again. I guess the management does not hold true to his word! I'm sure that if you are reading this that you will agree that we all pay good money for our vehicles and not to have them returned from service department with hand prints or anything else that was not on ... Read More DealerRater - Aug 10, 2024
Very profesional. Got my oil and filter changed and tires rotated in a very timely manner. Very friendly dealership!!
I was on vacation when my 2023 trail boss started to have rear brake problems. When I got home I took to my dealership and they fixed it in great time
My ervice was friendly, efficient and knowledgeable. They went above and beyond to make me happy.
Everyone was very helpful and courteous and they had a great selection. Will be back for next vehicle.
I was very pleased with my purchase. Dealt with Rob Nichols for the second time and he did not disappoint! Got more than what I asked for and payments were less. Would highly recommend. Go see Rob.
Great service and customer relations. I’ve used Legacy for years and Luis is the best!
Need a new car!. Mine is a lemon. No help with anything..They can't fix it
This was the easiest car buying transaction I've ever experienced. Competitive prices and exceptional treatment from the staff throughout the process. We purchased a 2023 Trailblazer for my mother and our salesman Dustin couldn't have been more friendly and patient with her. We never felt pressured or rushed and he didn't try to push products on us that we didn't need. He even delivered her car to her house and picked up her trade in. Shawn Swenson and his team at Legacy have it figured out.
First experience since June 2023 when it was Carlisle. Not a bad experience with Leagacy.
I had a great buying experience when I purchased my Silverado 1500 from Legacy Chevrolet. Alex is a great person to work with and I recommend whoever might be looking for a Chevrolet or GMC vehicle to give him a call or any rep at Legacy. Each person I talked to was very accommodating and helpful with my buying process.
Dan is my service person and he is great ,He is honest and timely with information
I don’t want to write anything but you making me write something so how long can I do this 19
Smooth sailing all the way through. They even went to their other store to get the exact model I wanted
Took my Tahoe in for an airbag recall. Was told we had to sign a waver in case they broke the dash that we would have to fix the dash not them. How is this my fault?
We recently tried to get our car repair at this dealership and they do not offer appointments, they said it could take up to 2 weeks to get to our vehicle...even if I brought it in immediately. How can a dealership put such a stranglehold on a driver? We later found out that the oil filter they installed was leaking, luckily Chuck Fairbanks found the leak and fixed us right up. I also tried to leave a message with the dealer sharing my concerns and now I am on their spam list to sell me a car...never ever will ... Read More DealerRater - Aug 10, 2023